Customer service begins with understanding people

On June 11, 2026, employees of JSC “Uzbek Leasing International A.O.” took part in the corporate training session “Customer Service”, dedicated to developing skills in effective communication, emotional intelligence, and building high-quality interactions with clients.

The training was conducted by Elena Khushvakova — a practicing family and organizational psychologist, career guidance specialist, author of educational programs, and lecturer at the International Center for Practical Psychology Education NEW WAY LAB.

During the training, participants explored the behavioral characteristics of different types of clients, mastered tools for managing emotions during communication, studied methods for handling objections and conflict situations, and discussed the role of each employee in creating a positive customer experience.

Special attention was given to the practical part of the training: participants worked with real-life cases, completed group tasks, and practiced effective interaction models for challenging communication situations.

We believe that a high level of service is shaped not only by professional knowledge, but also by the ability to listen, understand, and support clients at every stage of interaction.

We thank the NEW WAY LAB (https://newwaylab.uz/) team for the valuable and inspiring training, which has become another step toward developing a customer-oriented culture within our company.